About Us
We Believe
We are dedicated to creating human-centric ai systems that prioritize the empowerment, well-being, and agency of individuals while delivering transparent and trustworthy results.
Derrick Johnson, our founder, grew up with a speech impediment, which sparked his desire to see AI improve humanity, rather than just improve efficiency. He assembled a team that shared his passion and created MAI, an intelligent solution that humanizes interactions by contextually meeting customers conversationally where they are. The team built this solution to adhere to section 508 accessibility compliance, ensuring that everyone can enjoy the benefits of our technology.
MAI is a platform that introduces “graceful conversation,” a leap from the previous word of chat-based turn-taking. The technology is based on SRI International’s Speech Technology and Research (STAR) Lab, OLIVE speech system, which allows our system to better understand what people are saying by using the subtle clues in language and spoken tone to make the ordering process much smoother. For example, the system can determine if a customer ordering a hamburger has simply paused to consider their next item or has completed their order and respond accordingly.
One of the unique features of MAI is its inclusivity and accessibility. The system was designed to handle cognitive accessibility and dietary accessibility, ensuring “human-like” conversation and contextual responses, which bridge the human connection and give customers experiences that are engaging, leaving them delighted and ultimately rewarded.
At Encounter AI, we believe that our technology can not only improve efficiency but also improve people’s lives. We are committed to creating innovative solutions that humanize technology and bring us closer together. Thank you for taking the time to learn more about us!
Backed by: