Encounter AI - Advisor

Transcribe and Analyze Each Voice Interaction with Retail Customers

Audio surveillance for multi-unit restaurant operators

Supporting Top QSR Brands and Operators

Real-Time Alerts

Understand In-Store Issues In Real Time

Encounter AI is the only restaurant AI solution leveraging SRI's Hidden Markov Model (HMM)-based speech recognizer. It offers state-of-the-art technology and unmatched accuracy to track and analyze every conversation occurring at the restaurant level.

Encounter’s ‘Advisor’ immediately eliminates the subjectivity around the typical “he said/she said” with unrivaled accuracy, all while providing unparalleled value related to the conversations occurring in your locations in real time.

Now know immediately when employees aren’t upselling, or worse, telling customers that the restaurant is closed. 

A seamless (< 2 hour) equipment installation to record employee-customer interactions, specifically orders at the front counter or drive-thru POS’s.

How It Works

Voice is collected using a proprietary microphone and sound card, which pushes all data to our local Human-Machine interface.

Conversations are transcribed     (99.7% accuracy) and analyzed for keywords and phrases related to operational miscues at your restaurant while providing a full reporting suite with actionable insights to prompt shifts in behavior

Conversational Insights for Top-Line Success

What would it mean for your top line if every order came with an upsell attempt?

             For 250 orders per day:    
250 x $1.50 in large sodas and fries = $375 in additional revenue per day  
$375 x 365 days = $136,875 in additional revenue per year

Understand your greatest opportunity to increase upselling efforts at your restaurant by location and down to the employees. Encounter’s Advisor Customer Success team provides coaching to all customer locations to help find the additional $1.50 average upsell needed to justify ROI and increase the top line.

What’s in it for you?

Helping Retail Leaders Achieve Their Goals

Increased Revenues through:

-Higher upsell attempts and conversions
-Increased guest satisfaction and experience
-More responsible and better-trained staff
-Enhanced awareness of what’s occurring at your store